Shipping & Pickup

Shipping Policy

Once your order is placed, we process and ship within 48–72 hours (Monday–Friday). All orders are shipped via USPS and typically arrive within 2–5 business days.

Please note:

Orders placed after 10 a.m. MST on Friday, or anytime on Saturday, Sunday, or holidays, will ship on the next business day (usually Monday).
Once a package leaves our hands, we are not responsible for lost or damaged items during transit. However, we’re happy to help you find a resolution on a case-by-case basis — your satisfaction matters to us.

We strongly recommend tracking your package and being available at the time of delivery.
For updates or issues with delivery, please contact USPS directly using your provided tracking number.

Local Pickup

We offer local pickup in Lindon and Lehi, Utah.

After your order is confirmed, you’ll receive a follow-up email with the pickup address and instructions. Please wait until you receive a “Ready for Pickup” confirmation email before arriving — this ensures your item is prepared and ready.

If you’d like to pick up from one of our storefront locations, please email us at [email protected] after placing your order. We’ll confirm availability at your preferred location before you go to retrieve it.

Thank you for helping us keep the process smooth and seamless!

Returns & Exchanges

All sales are final, and we do not accept exchanges, as each piece is carefully inspected and undergoes quality control before shipping.

That said, we want you to truly love your Lacuna piece — and if something isn’t quite right, we’re here to help.

If you receive a damaged chain or a misfigured pendant, please contact us within 5 business days of receiving your package. We’ll do our best to make it right.

To request assistance, please email us at [email protected] with the following:

Your order number
A clear photo of the issue
A brief description of the problem

Thank you for your understanding and for supporting our small business.