Terms of Use

Welcome to Lacuna Accessories! These Terms and Conditions outline the rules and regulations for using our website and services. By accessing this website, you agree to these Terms and Conditions. If you do not agree, please refrain from using our site.

1. Introduction

Lacuna Accessories (“we,” “our,” “us”) operates the website located at lacunaaccessories.com. These Terms and Conditions govern your use of our website, products, and services.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age or have parental consent to use our services.

3. Products and Services

We specialize in artisan-crafted jewelry and accessories, including necklaces, earrings, and more. Product availability, descriptions, and pricing are subject to change without notice.

a. Product Representation

While we strive for accuracy, product images, and descriptions may vary slightly due to the handcrafted nature of our items.

b. Custom Orders

Custom orders are made based on client specifications. These are non-refundable and require approval of a design proof before production begins.

4. Pricing and Payment

a. Pricing

All prices are listed in USD. We reserve the right to change pricing at any time without prior notice.

b. Payment Methods

We accept major credit cards, debit cards, and other forms of payment as listed at checkout, including third-party payment services like PayPal, Afterpay, Klarna, Google Pay, and Apple Pay.

c. Third-Party Payment Services

When using third-party payment services, you agree to comply with their terms and conditions. Lacuna Accessories is not responsible for errors, disputes, or delays caused by these services. Any issues related to third-party payment providers must be resolved directly with the provider.

5. Shipping and Delivery

a. Shipping Policy

We ship across the United States. Free shipping is available for orders over $75.

b. Delivery Times

Estimated delivery times are provided during checkout. These times may vary based on location and shipping carrier.

c. Customs and Duties

International customers are responsible for any customs duties or taxes imposed by their country.

6. Returns and Refunds

a. Return Policy

Products may be returned within 14 days of receipt, provided they are unused and in their original packaging.

b. Non-Returnable Items

Custom and personalized items are non-refundable unless defective or damaged during transit.

c. Refunds

Refunds are processed within 7-10 business days after the returned item is received and inspected. Full, partial, or no refund might be granted by us.

7. Intellectual Property

All content, designs, images, and text on this website are the property of Lacuna Accessories. Unauthorized reproduction or distribution is prohibited.

8. User Conduct

You agree not to:

• Violate any applicable laws.
• Use this site to commit fraud or misrepresentation.
• Engage in activities that harm our reputation.

9. Privacy Policy

Your use of this site is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information. [Read our Privacy Policy here.]

10. Limitation of Liability

We are not responsible for:

• Indirect, incidental, or consequential damages.
• Any delays or failures in service due to unforeseen circumstances.

11. Governing Law

These Terms and Conditions are governed by the laws of the state of Utah, USA.

12. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page, and your continued use of the website constitutes acceptance of those changes.

13. Contact Information

For questions or concerns about these Terms and Conditions, please contact us:

• Email: [email protected]

Thank you for shopping with Lacuna Accessories!